Job Nature: Full-time
Sydney Double Bay (SYDIC), 33 Cross Street, Double Bay, 2028 Job number: 124166
Sydney Double Bay (SYDIC), 33 Cross Street, Double Bay, 2028 Job number: 124166
At InterContinental each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
What's Your Day to Day
• Ensure Hotel guests and our member are greeted upon arrival and make time to interact effectively. You’ll be happy to help if a guest needs directions or facilities explained
• Help the team - you are always around to help your teammates and share the workload with other duties as required
• Managing guest and members accounts; assisting members without account and membership queries
• Fixing problems - you will be there to help resolve guest and member issues and ensure they leave having had an exceptional experience in our luxury facility.
• Mindbody Online know how to manage members billing and payments and follow policies and procedures of cash handling. Ensure all credit and financial transactions are handled in a secure manner
• IHG Rewards Club advocate - you will drive loyalty by enrolling guests to become members, and doing all you can to recognise existing members
• Know who we are - you will be across our brand standards and work towards making a great branded experience for all
• Be a responsible team player- comply with our WH&S, HACCP and crisis management polices and be a supporter for a greener hotel environment
• Be a neighborhood host - know what’s happening in the neighborhood and the hotel keeping up to date with events, groups and hotel information such as guest feedback
What We Need From You
• Previous experience in a gym environment
• Fitness – You will be on your feet most of the day with lots of bending and kneeling
• Strength –You will need to lift, push and pull big objects like dumbbells , weight plates and various equiptment
• Experience with our booking system MindBody will be advantageous
• Cert IV in Fitness
• First Aid Qualifications essential
• PT Insurance if doing private PT sessions
• Sales savvy, you’ll have experience in sales and be an ambassador for our gym
• Passionate about customer service, Be a real team player with excellent communication skills
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.