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Duty Manager

Job Nature: Full-time

Jabal Akhdar Resort & Spa (MCTJA), Jabal Akhdar, 621 Job number: 122114

Whom we are looking for

Are you ready to join our pre-opening team to lay the foundations for us to disrupt and build a culture that changes the stay experience complimented by views that will leave everyone in awe?

We like to lead from the front. So, we’re looking for a Duty Manager who sets high standards across everything from cleanliness to productivity. You’ll champion our ‘one team’ approach to making sure you and your team deal effectively and efficiently with all guest complaints, queries, and suggestions.

Responsibilities

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

Leading the way – managing guest experiences, team performance, and hotel operations.
Prioritising workload and ensuring your team delivers authentic, memorable experiences.
Developing your team’s skills to drive results that positively impact hotel performance.
Having authentic conversations with guests to resolve issues, queries, or concerns.
Being the first point of contact for any critical emergencies.

Experience Requirements

What do we need from you?

2 years’ front desk/guest service leader experience.
Must be fluent in spoken and written English.
Other languages may be preferred.
Basic mathematics skills.
Excellent communication, problem-solving, reasoning, and motivational skills.
Long periods of standing in the front desk areas and occasional lifting of heavy items.
Working knowledge of hotel property management systems like Opera is beneficial.
Willingness to work evenings and weekends.

Additional Information

What you can expect from us?

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Duty Manager

Duty Manager

Job Nature: Full-time

Whom we are looking for

Responsibilities

Experience Requirements

Company Information

Additional Information

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