Guest Service Representative

Responsibilities

• Warm Welcomes: Greet guests upon arrival, ensuring personal recognition in a friendly and authentic manner.
• Guest Preparation: Review the daily arrival list and assist in preparing, assembling, and delivering welcome amenities.
• VIP Services: Escort VIP guests to their rooms and check them in ahead of their arrival.
• Phone Etiquette: Answer the phone within three rings, providing assistance or transferring calls as necessary.
• Cash Management: Handle an issued bank responsibly—counting it at the start and end of each shift.
• Cash Handling: Ensure all cash drops comply with procedures and report any discrepancies to management.
• Front Desk Maintenance: Keep the front desk area clean and organized.
• Lobby Engagement: Assist with lobby activation activities as required.
• Data Privacy: Follow proper procedures for handling guest PPI data.
• Graduate Arrival Experience: Understand and communicate key points for a memorable guest arrival.
• Guest Requests: Take ownership of and follow through on guest requests.
• Complaint Resolution: Address guest complaints professionally and efficiently.
• Upselling: Actively participate in the Front Desk upsell program.
• Identification Collection: Always collect necessary identification and payment upon guest arrival.
• Additional Duties: Perform other duties as assigned.

Requirements

• Previous customer service experience is preferred.
• Basic computer skills.
• Effective verbal and written communication.
• Ability to exceed the expectations of guests and team members.
• Excellent time management skills.

Company Information

Steps Away from the Downtown Square Nestled near the University of Arkansas and just off the Downtown Square, Graduate Fayetteville is the ideal destination for your next trip to Razorback Country. A quick walk will take you to the excitement of Dickson Street, along with a variety of shops and restaurants in the vibrant heart of Fayetteville. Experience the inviting ambiance of our rustic lobby, a cozy retreat in the Ozark foothills, featuring reclaimed wood floors and unique furnishings. Relax on our spacious lobby sofa, adorned with vintage outdoor-inspired tapestries. In your guest room, enjoy a bedside design inspired by the iconic Old Main and a playful camouflage carpet that feels like home. Bold patterns reflect the creative spirit of Fayetteville. Whether you're cheering for the Razorbacks, discovering the beauty of The Natural State, or enjoying a lively night out on Dickson Street, we're here to ensure your stay is unforgettable. Our friendly and knowledgeable staff will help you navigate Fayetteville, making you feel like a local, even on your first visit. Welcome to Graduate Fayetteville!

Additional Information

• Work today, get paid today, with Daily Pay!
• Free telemedicine and virtual mental health care access from day one.
• Multiple health and life insurance options.
• 401(k) plan with company match.
• Paid time off for eligible team members.
• Holiday pay and paid holidays.
• Pet insurance.
• Employee Assistance Program.
• Discounted hotel rooms.
• Savings Marketplace discounts on event tickets, electronics, gym memberships, and more!

Note: The hiring process may include a phone interview, interviews with managers, drug screening, background checks, reference checks, and potential employment assessments. This job description provides a general overview of benefits and compensation for this position. Paid Time Off (PTO) is available for eligible associates per the Company's policy. Specific details will be discussed during the interview process.