Barista

Responsibilities

• Provide timely, personalized, and friendly food and beverage service to our discerning guests.
• Maintain a clean and well-organized café that exceeds guest expectations.
• Contribute ideas for operational improvements and participate actively in departmental meetings.
• Engage in monthly departmental sales promotions to enhance guest experience.
• Ensure all beverage products meet Fairmont Hotels & Resorts standards.
• Monitor inventory levels and communicate any out-of-stock items to the Manager on Duty.
• Ensure café equipment is functional and that the area remains clean.
• Address any concerns regarding guest service, food quality, or equipment to the Manager.
• Maintain a health and safety-conscious work environment.
• Deliver exceptional internal and external customer service by demonstrating Fairmont Service Essentials.
• Complete side duties efficiently and assist colleagues as needed.

Requirements

To be successful in this role, candidates should meet the following requirements:

• Previous guest service experience is preferred.
• Familiarity with point of sale systems is advantageous.
• Strong cash handling skills.
• Excellent communication and organizational abilities.
• Strong interpersonal and problem-solving skills.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast-paced environment.
• Team player with a focus on guest needs, maintaining calm and courteous interactions at all times.

This position requires:

• Frequent standing and sitting throughout the shift.
• Occasional lifting and carrying of items up to 20 lbs.
• Occasional kneeling, pushing, pulling, and climbing stairs or ramps.

Additional Information

Fairmont Austin is the largest luxury property in the area, featuring 1,048 guest rooms and over 140,000 square feet of meeting and event space. Join one of the most innovative and passionate hotel teams in one of the fastest-growing markets in the United States.