Housekeeping Supervisor

Responsibilities

• Promote a safe environment and quality service to maximize guest satisfaction and protect company assets while managing expenses effectively.
• Supervise housekeeping staff through open communication, training, coaching, and performance feedback to ensure efficiency.
• Inspect and supervise the cleaning of guest rooms, turndown services, public areas, and back-of-house spaces.
• Ensure compliance with safety, health, and sanitation standards to maintain a high level of cleanliness and guest satisfaction.
• Assign daily tasks to staff and distribute supplies at the beginning of each shift.
• Assist the Executive Housekeeper in inventory control and supply management while monitoring expenses.
• Address guest requests and concerns promptly, collaborating with Front Desk and Engineering staff as necessary.
• Manage Lost and Found items to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to safeguard the hotel, guests, staff, and company assets.
• Support evening staff with tasks including lobby cleaning, turndown service, and maintenance of outdoor areas.
• Monitor inventory levels of linens, cleaning supplies, and minibar items.
• Assist the Executive Housekeeper in maintaining departmental budgets and financial records.
• Be flexible to work various shifts, especially during special events.
• Utilize 2-way radios to communicate effectively with housekeeping staff and other departments.

Requirements

• Strong attention to detail.
• Familiarity with housekeeping and hotel operations, policies, and services.
• Proven supervisory experience and skills.
• Excellent communication abilities.
• Must pass a background check.

Company Information

At 21c Museum Hotels, we believe in saying YES and actively engaging with our community through the lens of art. As a pioneering blend of a contemporary art museum, boutique hotel, and chef-driven restaurant, we offer a unique and welcoming experience. Join our Flock!

Additional Information

All information will be kept confidential in accordance with EEO guidelines. 21c Museum Hotels is an equal opportunity employer and evaluates qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or other legally protected characteristics. EEO is the Law poster.