Supervisor Front Desk

Front Office Manager

Accor Hotels

Job Nature: Full-time

Country: Saudi Arabia
Posting Date: 6th Sep 2024

Shaden Resort, AlUla

Job Description

We are excited to announce an open position for a Front Office Manager at our esteemed hotel. This role is pivotal in ensuring the smooth operation of our front desk, enhancing guest satisfaction through exceptional service, and collaborating with various departments.

Responsibilities

Key Responsibilities:

Oversee the reception team in processing room reservations, checking guests in and out, and providing essential information.
Manage guest experiences, including baggage handling and escorting to rooms.
Coordinate with housekeeping, accounting, and food & beverage departments to address guest inquiries and complaints.
Develop and implement annual front office goals and budgets based on industry trends and previous performance.
Conduct regular training sessions for staff, ensuring adherence to hotel policies and procedures.
Authorize financial transactions and manage room upgrades to enhance public relations.
Inspect guest rooms to maintain high standards of cleanliness and service.
Personally attend to VIP guests and handle reservations with special care.

Requirements

Qualifications:

A passion for guest service and strong interpersonal skills.
Excellent written and verbal communication abilities.
Highly organized, flexible, and able to thrive under pressure.
Degree or diploma in Hospitality Management is a plus.
Minimum of 2 years of managerial experience in a similar role.
Proficiency in Micros-Opera Property Management System and Microsoft Office (Word, Excel, PowerPoint).
Certification in basic first aid is desirable.
Experience with hotel loyalty programs is an asset

Qualifications

Qualifications:

A passion for guest service and strong interpersonal skills.
Excellent written and verbal communication abilities.
Highly organized, flexible, and able to thrive under pressure.
Degree or diploma in Hospitality Management is a plus.
Minimum of 2 years of managerial experience in a similar role.
Proficiency in Micros-Opera Property Management System and Microsoft Office (Word, Excel, PowerPoint).
Certification in basic first aid is desirable.
Experience with hotel loyalty programs is an asset

Apply Now