Front Desk Supervisor

Responsibilities

• Provide exceptional service to arriving, departing, and in-house guests.
• Manage front office and valet staff during shifts, ensuring adherence to policies.
• Oversee check-in and check-out procedures for guests, both manually and electronically.
• Process financial transactions accurately, maintaining precise hotel records.
• Respond to inquiries and accept reservations, utilizing suggestive selling techniques.
• Stay informed about in-house and local events to assist guests with accurate information.
• Manage PBX equipment to ensure efficient call handling.
• Maintain a friendly and courteous demeanor at all times.
• Handle guest mail, messages, and faxes promptly.
• Document and follow up on guest issues, escalating when necessary.
• Maintain communication logs to enhance departmental operations.
• Complete AM and PM shift reports daily.

Requirements

• Experience with cash handling and computerized cash register systems.
• Proven customer service experience dealing directly with the public.
• Fluent in English, with strong verbal and written communication skills.
• Ability to multitask and follow verbal/written instructions.
• Strong organizational skills and attention to detail.
• Proficiency in standard office equipment (telephone, copier, POS, PC, fax, PBX).

Company Information

Join 21c Museum Hotels, where art meets hospitality! We are a unique blend of a contemporary art museum, boutique hotel, and chef-driven restaurant. If you thrive on engaging with the community and enjoy a vibrant environment, we want you to be part of our team!

Additional Information

Your privacy is important to us. All applications will be kept confidential in accordance with EEO guidelines. 21c Museum Hotels is proud to be an equal opportunity employer.