Front Desk Agent

Responsibilities

Guest Interaction: Greet and assist arriving, departing, and in-house guests with professionalism and courtesy.
Check-In/Out: Conduct check-in and check-out procedures accurately using both manual and computerized systems to ensure guest satisfaction.
Reservations: Handle inquiries and reservations through phone and in-person communication, employing suggestive selling techniques.
Financial Transactions: Process payments, maintain accurate guest accounts, and adhere to cash handling procedures.
Customer Relations: Stay informed about in-house and local events to provide timely information to guests.
Communication: Manage guest mail, messages, and assist with wake-up calls to enhance guest experience.
Art Engagement: Share information about current art exhibitions with guests.
Team Collaboration: Support other departments to foster a collaborative environment.

Requirements

Education: High School diploma or equivalent.
Experience: Previous experience in customer service or hospitality.
Skills:

• Proficient in English, both verbal and written.
• Ability to multitask and handle various customer service issues with tact.
• Strong organizational skills with attention to detail.
• Familiarity with standard office equipment and computerized cash registers.

Additional Information

• Must pass a background check.
• 21c Museum Hotels is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.