Front Office Supervisor

Responsibilities

Staff Management:

• Interview, hire, train, and evaluate Front Desk staff.
• Address performance issues, maintain open communication, and recommend disciplinary actions when necessary.

Guest Relations:

• Respond to special requests and concerns from guests to enhance satisfaction and encourage repeat business.
• Accommodate group needs effectively.

Operational Oversight:

• Implement company programs and ensure daily operations align with Standard Operating Procedures (SOPs) and Lodging Standards Operating Procedures (LSOPs).
• Motivate staff to deliver high-quality service and hospitality.

Team Supervision:

• Oversee Guest Service Agents to ensure efficient front desk operations.

Crisis Management:

• Stay calm and alert during emergencies or peak activity. Serve as a role model for staff.
• Resolve customer complaints through thorough investigation and effective solutions, using good judgment and experience.

Attendance Compliance:

• Adhere to attendance policies and maintain regular availability for shifts.

Additional Duties:

• Perform other job-related tasks as assigned.

Requirements

• Communication:
  Must communicate effectively in English, both verbally and in writing.
• Professionalism:
  Maintain a professional appearance and demeanor at all times.
• Teamwork:
  Willingness to assist coworkers and contribute as a team player.
• Customer Service:
  Ability to handle internal and external customers with patience and diplomacy, especially in resolving conflicts.
• Mathematical Skills:
  Basic math skills and proficiency in using calculators for moderately complex calculations.
• Technical Skills:
  Ability to input and access information on a moderately complex computer system.
• Physical Requirements:
  Ability to stand and walk for extended periods behind the front desk, and to detect signs of emergency situations.
• Relationship Building:
  Establish and maintain effective working relationships with associates, customers, and patrons.

Company Information

Welcome to your home away from home in DTLA. Relax, rejuvenate, and immerse yourself in a unique Los Angeles experience within our historically rich accommodations. For over a century, our iconic Beaux-Arts hotel has proudly hosted LAAC members. Let LAAC be your sanctuary for rest and activity in the vibrant heart of the City of Angels.

Additional Information

Los Angeles Athletic Club is an Equal Opportunity Employer. We value diversity and encourage applications from all qualified individuals, including protected veterans and individuals with disabilities.