Supervisor Front Desk

Responsibilities

• Staff Management: Interview, hire, train, and evaluate Front Desk staff. Address performance issues and foster open communication. Recommend disciplinary actions when necessary.
• Guest Relations: Respond to special requests and concerns from guests. Accommodate groups to ensure excellent service and encourage repeat business.
• Operational Compliance: Implement company programs and ensure daily operations align with SOPS and LSOPs. Motivate associates to deliver high-quality service.
• Supervision: Oversee the Guest Service Agents to maintain service standards.
• Crisis Management: Remain calm during emergencies and busy periods. Resolve guest complaints by conducting thorough investigations and proposing effective solutions. Authorize revenue allowances as a last resort.
• Attendance: Adhere to attendance policies and maintain regular work availability.
• Additional Duties: Perform other job-related tasks as assigned.

Requirements

• Proficient in English communication.
• Self-motivated with a professional demeanor.
• Strong interpersonal skills to effectively interact with guests and team members.
• Ability to handle difficult situations with patience and tact.
• Basic math skills and proficiency in using calculators for complex calculations.
• Competence in using computer systems for data entry.
• Physical ability to stand and walk for extended periods.
• Capable of identifying emergency situations and acting accordingly.
• Strong verbal and written communication skills.

Company Information

Elevate your stay at The Westin Huntsville, where comfort meets convenience. Enjoy easy access to popular attractions like the Huntsville Botanical Garden and the U.S. Space & Rocket Center. If relaxation is what you seek, retreat to our spacious accommodations, featuring complimentary Wi-Fi, plush pillowtop mattresses, and elegant marble bathrooms. Indulge in a delightful meal at Sage Grille, our on-site restaurant, or unwind with a nightcap from Sage Bar without leaving our pet-friendly hotel. Stay active with a refreshing swim in our heated indoor/outdoor pool or a workout in our 24-hour fitness center, equipped with free weights and cardio machines. Whether you’re here for business or leisure, The Westin Huntsville is thoughtfully designed to enhance your experience.

Additional Information

Performance Standards
Customer Satisfaction
Deliver a positive guest experience through professional interaction and courtesy. Every associate is a guest relations ambassador.

Work Habits
Maintain high standards for work procedures, grooming, punctuality, and adaptability to changes. Seek help when unsure about tasks.

Safety & Security
Prioritize the safety and security of guests and associates by following hotel policies regarding key controls, heavy lifting, and reporting hazards.

Note
This job description outlines the primary functions and requirements of the position, but it is not exhaustive. Responsibilities and duties may be adjusted at management's discretion, and this description does not constitute an employment contract.

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.